Transforming Legacy Systems into Agile Digital Platforms
Success Doesn’t Depend on the SaaS Provider You Choose—Nor Your System Integrators. It Depends on How You Design Your Transformation Journey.
As governments transition from outdated ERP systems to modern, cloud-based platforms, the conversation often revolves around SaaS provider selection or the capabilities of system integrators (SIs). While these are important, they are rarely the deciding factor in transformation success.
In reality, what determines success—especially for complex, government-wide transformations—is how the journey is designed: how institutional reforms, technology platforms, business processes, and data frameworks are intentionally aligned in a cohesive, future-proof roadmap.
At Tech&Touch, we specialize in precisely that: helping governments link the dots and fill the critical gaps in their transformation journeys—ensuring that digital platforms do not just automate current processes but unlock the full potential of reform, efficiency, and innovation.
The Challenge: A Fragmented Landscape and High Stakes
Governments in the GCC and globally are under pressure to:
- Modernize aging financial and HR systems
- Implement accrual accounting and performance-based budgeting
- Integrate fragmented data and operations across ministries
- Meet global standards such as GFS, IPSAS, and Fiscal Transparency Codes
- Adopt AI, RPA, and real-time analytics to improve services and reduce costs
Yet too often, ERP cloud transformations are launched without:
- Alignment with national or sector-level PFM reform programs
- Thoughtful operating model design (centralized vs. decentralized)
- Unified Chart of Accounts (CoA) and reporting structures
- Clear articulation of disruptive technology use cases
- Attention to maintaining operational continuity during the transition
The result? Delays, confusion, scope creep, and digital solutions that fall short of policy goals.
Tech&Touch: Bridging Strategy, Reform, and Technology Execution
When a national transformation program is underway, SaaS and integrators can’t lead it—governments must. And for that, they need a transformation architect. Tech&Touch plays this critical role by designing transformation journeys that are:
- Strategically grounded in reform objectives
- Operationally aligned with business processes and structures
- Technologically agnostic—focusing on what works best, not vendor bias
- Risk-aware—ensuring no disruption to core operations like budget execution, financial close, and reporting
Key Components of Tech&Touch’s Advisory Model
At Tech&Touch, we design GFMIS transformations not just as IT upgrades, but as enablers of broader government reforms.
Our methodology begins with aligning the GFMIS roadmap with the government’s efficiency and performance agenda, covering:
Future Operating Model Design
We support governments in defining how the new cloud-based ERP will operate:
- Centralized vs. decentralized architecture
- Shared services vs. distributed ownership
- Multi-entity governance and role design
- Cross-functional integration across Finance, HR, Procurement, and Planning
We evaluate the trade-offs and help design an operating model that maximizes efficiency, control, and flexibility.
Technology Strategy: Single SaaS vs. Modular Best-of-Breed
We advise on whether to:
- Adopt a single-vendor SaaS suite (e.g., Oracle or SAP) for all functions
- Use best-in-class solutions for finance, HR, planning, procurement, etc.
- Build an interoperable architecture that allows for innovation, scalability, and system-of-record/data-lake models
This decision shapes licensing, security, integration, and roadmap design—and is too strategic to be left to the vendor or SI alone.
Unification of PFM Processes
We lead the harmonization of budgeting, accounting, revenue, asset, and treasury processes to:
- Support PBB, MTEF, and accrual reporting
- Enable automated compliance with IPSAS and GFS
- Integrate commitment control, cash management, and consolidation
These blueprints are embedded in the system design and user journey documentation.
Chart of Accounts & Global Design Leadership
A modern CoA is the spine of the ERP. We:
- Redesign CoA and segment structures to support multi-dimensional reporting
- Integrate economic classifications, programs, entities, and projects
- Align with GFS, SDGs, and fiscal transparency metrics
We ensure the global design phase leads to data-rich, reform-ready architecture—not just system configuration.
Disruptive Technology Use Case Design
Before implementation begins, we identify:
- AI use cases (e.g., revenue forecasting, fraud detection, dynamic planning)
- RPA opportunities (e.g., journal automation, reconciliation, vendor onboarding)
- Analytics-driven performance and risk dashboards
This ensures early wins and sets up the cloud platform for long-term innovation.
Roadmapping and Continuity Management
We craft detailed transformation roadmaps that avoid disruption to:
- Budget planning and execution cycles
- Monthly and year-end financial close
- Treasury and payment processing
- Internal and external reporting
We use hybrid deployment, parallel pilots, and data migration strategies to protect mission-critical operations during the shift.
Outcomes We Deliver
Strategic Coherence
Transformation becomes part of a national reform journey—not an isolated IT project.
Reform-Embedded Systems
The cloud ERP is not just a digital tool, but a platform for policy and institutional reform.
Government-Wide Readiness
Future operating models, data structures, and capabilities are designed to scale across the entire public sector ecosystem.
Innovation Pathways Established
AI and RPA use cases are defined early, with governance and change models ready for execution.
Resilient Implementation
Continuity of core financial functions ensures no disruption to budget, treasury, and reporting cycles during the transformation.
Why Tech&Touch?
Because we are not system implementers. We are government transformation architects.
Our unique edge:
- Deep experience in public sector transformations across PFM, GRP, HCM, and LMS
- Specialized knowledge of cloud ERP strategy, reform alignment, and digital governance
- Proven success with clients across GCC ministries, financial authorities, and central agencies
- A methodology that brings together reform strategy, technology architecture, and institutional change—under one roadmap
We don’t just guide governments through transformation. We design it. We de-risk it. We deliver it.
References & Best Practices
IMF: Digitalization and Public Financial Management
World Bank: Designing ERP Systems for Government Reform Enablement
Gartner: Government ERP Operating Model Decisions
OECD: Aligning Budgeting and Digital Government Strategies
